Individual client services


In 2018 we are expanding our services to meet the needs of more Western Australians. Our new services include: 

Continence assessment and management for people receiving high level Home Care Packages  

We have introduced this new private billing service specifically to meet the needs of clients receiving high level Home Care Packages, who are unable to attend hospital-based continence clinics and/or those who do not meet the eligibility criteria for other services. 

This new service is staffed by our qualified continence advisors who have over 20 years of experience assessing and managing clients in the aged and community care sectors.

Our service offers:

  • Comprehensive bladder, bowel, and continence assessment* either in the comfort of your client’s home or in our clinic (*includes urinalysis, bladder scan and assessment of bladder and bowel function)
  • Development of continence care plans 
  • Advice and prescription of incontinence products 

We work in partnership with the client, their carer/s and service providers (where appropriate) to develop and monitor continence related goals. 

This service has been developed in response to service providers, clients, carers, and families contacting our helpline for assistance with continence management. Incontinence has a significant impact on the quality of life and wellness of clients and their carers. Our expertise in continence management can assist in improving the management of incontinence and lessening the negative impact on both the client and their carer/s.

For more information on our fee schedule or our range of clinical services please contact us.

Continence assessment and management for eligible National Disability Insurance Scheme (NDIS) clients  

Bladder and Bowel Health Australia is currently a registered provider with WA NDIS. An application is in progress for registration under the federal NDIS model that is due to be fully adopted in Western Australia.   

It is important to discuss continence issues with your planner/coordinator to ensure that services to provide continence assessment and management are included in your NDIS plan. 

For more information please contact us

Contact us to organise Education & Training (Western Australia only)

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Testimonial image:

Kylie – parent of a child that wets the bed 

Kylie rang our service as she was concerned about her five-year-old daughter, Mia, who was wetting the bed. Kylie had tried limiting Mia’s drinks in the late afternoon and evening and was also getting up at night to wake Mia and take her to the toilet.

Our advisor explained that it may take children until they around 5 ½ years old before they gain bladder control during sleep. Kylie was advised to encourage Mia to drink well throughout the day and was cautioned against cutting out drinks in the afternoon and early evening. Kylie was discouraged from waking Mia at night to take her to the toilet. Kylie was provided with information on obtaining a referral from Mia’s doctor to a bedwetting clinic if Mia continues to wet the bed past 5 ½ years of age.

Testimonial image:

Anastasiya’s story

“As a mum of two young children, I have experienced the joys of two pregnancies and postpartum recoveries. I was shocked after the birth of my first child to discover that my pelvic floor muscles had become weak. I sought advice from Bladder and Bowel Health Australia and learnt the importance of exercising these muscles. This knowledge helped, and because I was better informed second time around, I have now fully restored the dignity of my body and truly enjoyed the changes - and my motherhood. Thank you, Bladder and Bowel Health Australia, for informing young families about bladder and bowel health issues.” 

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Doreen – carer of her husband who has dementia 

Doreen was becoming exhausted caring for her husband Tom, who has dementia. Tom was not always making it to the toilet on time and needed his trousers to be changed several times a day. Every day Doreen was also washing bedlinen and the four towels that Tom was laying on at night as he was soaking through his pull-up pants. 

Tom was receiving a high-level Home Care Package, and Doreen was able to arrange with their provider for some of Tom’s package to be allocated to funding continence assessment and management.  

Our advisor went to Tom’s home and conducted a thorough continence assessment. A continence management plan was developed with input from Doreen, and appropriate incontinence aids and linen protection were organised. Doreen is relieved that Tom’s incontinence has reduced, and her washing load has lessened. Doreen is now confident that she can continue caring for Tom in their home. 

Testimonial image:

Gary – experiencing leakage after his recent prostate surgery 

Gary met with one of our Bladder and Bowel Health advisors, as he was concerned about his urine leakage that was persisting after his radical prostatectomy five weeks earlier.   

Gary discussed his concerns with the advisor and was reassured that he was making good progress towards regaining bladder control. This reinforced the information he had received from his urologist. Gary was encouraged to switch to a smaller incontinence pad rather than continuing to wear the pull- up incontinence pants he had worn since his surgery. The advisor arranged some smaller pads for him to trial and provided details on where he could buy them close to his home. 

Gary was encouraged to drink plenty of fluid (particularly water) and to increase his fruit and vegetable intake to avoid constipation. Gary was uncertain if his pelvic floor muscles were working properly and he was referred to a pelvic floor physiotherapist. Gary left the clinic in a brighter frame of mind, confident that he was improving and had clear strategies to further support his recovery.